okebet agent Privacy Policy

1. Introduction

okebet agent is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy describes how we collect, process, store, and protect your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable regulations issued by the National Privacy Commission. By registering an account or using any part of the okebet agent platform, you acknowledge that you have read and understood this policy. We encourage you to review this page periodically, as we may update it to reflect changes in our practices or applicable law. If you have any questions about how your data is handled, please reach out to us using the contact details provided at the end of this policy.

2. Information We Collect

When you register and use the okebet agent platform, we collect certain personal information that is necessary to provide our services safely and in compliance with Philippine regulations. The categories of information we collect include:

• Identity information: Your full legal name, date of birth, nationality, and government-issued identification details required for age and identity verification.
• Contact information: Your email address, mobile number, and residential address in the Philippines.
• Account credentials: Your chosen username and encrypted password. We never store passwords in plain text.
• Financial information: Payment method details, transaction history, deposit and withdrawal records, and account balance information. We do not store full card numbers on our servers.
• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration, and in-game activity logs.
• Communications: Records of any messages, support requests, or correspondence you send to our team.

We collect only the information that is necessary for the purposes described in this policy. You are not required to provide optional information, but doing so may improve your experience on the platform. All collection is done transparently and with your awareness at the point of registration or interaction.

3. How We Use Your Data

The personal information we collect is used strictly for the following purposes, all of which are necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players:

• To create, verify, and manage your account on the platform.
• To process deposits, withdrawals, and other financial transactions securely.
• To verify your age and identity as required by Philippine gaming regulations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries in a timely manner.
• To send you important account-related notifications, such as transaction confirmations and security alerts.
• To comply with our legal and regulatory obligations under Philippine law, including reporting requirements to relevant authorities.
• To improve the platform's performance, security, and user experience based on aggregated usage data.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not use your data to build profiles for sale to advertisers or third-party marketing companies. Any use of your data beyond the purposes listed above will only occur with your explicit consent or as required by law.

4. Sharing Your Information

okebet agent does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited and necessary circumstances:

• Payment processors: To facilitate deposits and withdrawals, we share the minimum necessary financial information with licensed payment service providers operating in the Philippines. These providers are contractually bound to protect your data.
• Identity verification providers: To comply with know-your-customer (KYC) requirements, we may share identity documents with accredited verification partners.
• Regulatory and law enforcement authorities: We are required by Philippine law to disclose certain information to the relevant gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), or law enforcement agencies when legally compelled to do so.
• Technology and infrastructure providers: Trusted service providers who assist us in operating the platform (such as cloud hosting and security services) may have limited access to data as part of their service delivery, under strict confidentiality agreements.

All third parties with whom we share data are required to handle it in accordance with applicable Philippine data protection laws and our own data processing agreements. We do not transfer your personal data outside the Philippines unless adequate safeguards are in place and such transfer is permitted under the Data Privacy Act.

5. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering regulations and gaming compliance requirements. Usage and activity logs may be retained for a shorter period unless they are relevant to an ongoing investigation or legal proceeding. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request information about the specific retention periods applicable to your data by contacting our support team.

6. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by okebet agent:

• Right to be informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure or blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to data portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to all verified requests within the timeframes required by applicable law. Please note that some requests may be subject to identity verification before we can process them, to protect the security of your account.

7. Cookies and Tracking Technologies

The okebet agent platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Cookies are small text files stored on your device when you visit our platform. We use the following types of cookies:

• Essential cookies: These are necessary for the platform to operate. They enable core functions such as account login, session management, and security features. You cannot opt out of essential cookies without affecting platform functionality.
• Performance cookies: These help us understand how players use the platform by collecting anonymised usage data, such as which pages are visited most frequently and how long sessions last. This information is used solely to improve the platform.
• Functional cookies: These remember your preferences, such as your language settings and display options, to provide a more personalised experience.

We do not use third-party advertising cookies or tracking pixels that share your data with external advertisers. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. For more information about managing cookies on your device, refer to your browser's help documentation.

8. How We Protect Your Data

okebet agent implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Account passwords are stored using strong one-way hashing algorithms and are never accessible in plain text by any member of our team. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to personal data are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the event of a personal data breach that is likely to result in harm to affected individuals, we will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through the platform or via the contact details associated with their account. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. Your continued use of the okebet agent platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch with our Data Protection team. We aim to respond to all data privacy enquiries within five business days. You may also visit our FAQ page for answers to common questions from Filipino players.

Contact us at: support at okebetagent.com

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.